Secure Access operates a support call centre providing call logging, problem identification, dispatching services, tracking and escalation, and problem resolutions, Monday - Friday 8 am to 5 pm and with critical support 24 hours a day, every day of the year. Secure Access offers a reliable support framework for virtually any organization requiring technical support services, and effectively provides external support for outside companies.

Secure Access Support services uses a number of advanced support technologies to provide a high quality of service to our clients.

Technical

Entrust your valuable systems to our Microsoft Certified, technical professionals. They have been trained to provide concise, informed support, meaning the job is done right the first time. All work is discussed with you before being performed and progress reports ensure peace of mind and complete satisfaction.


Site Maintenance

We can also offer a service to completely maintain your site, which eradicates the need to employ full-time staff. This service is strictly limited to a small number of customers to ensure that we provide top level of support. We set up a schedule where we have one technician assigned to your business and is on-site for a minimum agreed time each day to do scheduled maintenance. We then have technicians on call if you have failures that will respond on a priority assignment.

Support Contracts

We offer to our valued partners the opportunity to pre purchase our support services in discounted blocks this allow you to have your systems running at peak performance at all times and also to saves on over all cost to your business.

We also offer a premium service with maximum response times that ensure that you have priority assignment on all work required.

As part of this service we contact you once a week to check that you are happy with the standard of work and follow up on any outstanding issues that you might have. We can also set up a regular maintenance schedule once a fortnight by the technician of your choice.

Casual Consultancy

No job is too big or small. We service corporate clients from Gympie to Gold Coast and are happy to support your business on an hourly rate please contact Sales.