Project & Technical Services

Outstanding technical expertise is provided by our highly certified technical team. With a dedicated support co-ordinator managing our helpdesk your issues are prioritised based on the impact to your business with guaranteed response and resolution timeframes. Our commitment to quality and ability to consistently deliver exceptional service is reflected by our industry leading net promoter scores of 75+ from our clients and their staff. As a Secure Access Customer you will benefit from:

• Technical Support from the Sunshine Coast's most certified team of technical engineers.
• 24/7 Helpdesk access.
• Access to our online portal where you can view and manage your service requests.
• A dedicated Account Manager
• Flexible service options ranging from SecureIT 360! Managed services to Secure IT Casual pay-as-you-go and discounted Secure IT Block agreements.

Outsourcing the design and delivery of your IT projects to our team of specialist IT professionals ensures your in-house resources can stay focused on other vital tasks.  Providing end-to-end project services, we not only design the perfect technology solution based on your business needs, we manage all aspects of the delivery.  A dedicated project manager will:

• Provide a plan that clearly outlines the project scope and deliverables.
• Ensure all stakeholders are aligned with the project outcomes at each stage of delivery.
• Co-ordinate third party providers so you have a single point of contact.
• Provide regular progress updates to keep you engaged in the project. 
• Identify and manage project dependencies and risk.
• Keep works on track so your project is delivered on time and within budget. 

With experience delivering technology projects in the areas of cloud computing, on-premise infrastructure, virtualisation, co-location, cybersecurity, disaster recovery, unified communications, networking, storage, business mergers, and process improvement you can be assured that your project is in safe hands with Secure Access.